Terms & Conditions
1. General Information
www.nocconocco.com is a website and an online store operated by the glass artist Sinem Spiliotopoulos under the distinctive title Nocco Nocco, based in Timotheou 25006, Akrata, Greece, Tel: +30 698 872 9710, e-mail: [email protected], with VAT registration number 153043465 DOY AIGIOU, (hereinafter “Nocco Nocco”).
In the event that the use of any service on www.nocconocco.com is governed by more specific terms and conditions of use, the specific terms will apply together with the present terms, except in the case of a conflict, in which the specific terms of each service will prevail.
2. Right of Access and Use
Nocco Nocco is not responsible for any technical problems that may be encountered by users when attempting to access the site and during that time due to the operation or incompatibility of their own infrastructure.
The right to access www.nocconocco.com and the use of its services is provided exclusively to adults with full legal capacity according to Greek law. Minors are not allowed to use the site and to enter into transactions with Nocco Nocco. Nocco Nocco is not responsible for any use of its services, by people who do not meet the above qualities, as it has no technical ability to control the identity of the users.
Nocco Nocco reserves the right to discontinue the operation of its e-shop or to transfer it to another web address, without prior notice, solely by updating this website. Such discontinuance will not cover orders already complete and prepared.
3. Provided information and product
The content (e.g. designs, information, names, pictures, illustrations, etc.), the products and services provided by the online store www.nocconocco.com are available from Nocco Nocco “as they are”. Nocco Nocco continuously tries to ensure the accuracy, the correctness and the completeness of the information contained on the website www.nocconocco.com, both in terms of the essential characteristics of the products and their correct description, as well as of the accuracy of the data concerned relating to the services provided through its e-shop.
Nevertheless, Nocco Nocco is not bound by or liable in any way whatsoever for any technical or typographical errors due to incorrect display of the products due to the user’s equipment or due to inaccurate information or due to any violation of the security of the site, unfair third-party actions or cases of force majeure.
4. User obligations
5. Intellectual and Industrial Property Rights
www.nocconocco.com is the official online store of Nocco Nocco. Any design or any other distinctive sign or feature on this website is Nocco Nocco’s intellectual property asset protected by law. Likewise, Sinem Spiliotopoulos is the legitimate owner of the domain name www.nocconocco.com, where the site and its online store are hosted. Nocco Nocco’s website as a whole, as well as any content thereof, including but not limited to designs, trademarks, images, graphics, photographs, drawings, texts, provided services, electronic files, other than individual content, relating to available products and services of third parties, distinguished by their trademarks and distinctive signs, as well as the overall configuration of all the above elements and their formatting are intellectual property assets of Nocco Nocco. It is strictly forbidden to copy, reproduce, republish, store, sell, transmit, distribute, publish, perform, download, translate, modify in any way, in whole or in part all the aforementioned intellectual property assets, without the prior written consent of Nocco Nocco. The above prohibition does not cover any temporary automated reproduction performed during the user’s navigation through www.nocconocco.com or any copies of the aforementioned elements sent to the user by Nocco Nocco within the essential process of ordering Nocco Nocco’s products, provided that the user does not reproduce, distribute, publicly disclose or otherwise use them, nor modifies them in any way while always maintaining intact all the respective notices and disclosures regarding Nocco Nocco’s intellectual or other proprietary rights. Disclosure and publication of the aforementioned legally protected elements on www.nocconocco.com does not in any way imply the grant of a license or the transfer of the right to use them, nor should it be interpreted by the user as such.
6. Purchase of products
Adults with full legal capacity according to Greek law can remotely order and purchase Nocco Nocco’s products through the online store www.nocconocco.com. Solely for the purposes of the completion of their orders users will be asked to fill in the necessary details in the relevant order form.
In order to inform the consumer prior to the conclusion of the contract, Nocco Nocco’s order form refers to: (a) the identity and the address of the seller, (b) the essential characteristics of the product, (c) the price, the quantity and the cost of transportation of the products, as well as the value added tax (VAT) if applicable and if not included in the price, (d) the method of payment, delivery and execution of the order, (e) the time-frame within which the disclosed offer or price is valid (in cases of special and limited offers) and (f) the right of withdrawal.
Following the electronic placement of their orders to www.nocconocco.com, users shall receive via e-mail, a confirmation of the receipt of their order by Nocco Nocco and a copy thereof which they can store or print that in addition to the above (a-f) information, includes further information regarding: (g) the method of payment, including any credit or instalment payment terms and any collateral terms, (h) the terms and the way of exercising their right of withdrawal and a separate, electronic, template of a statement of withdrawal (which is also always available here) and (i) information on after-sales service and existing commercial guarantees. A document containing all of the aforementioned information, together with a separate printed version of the withdrawal statement, is conveyed to the consumer together with the ordered products within their packaging.
For purchases to be paid by a deposit in Nocco Nocco’s bank account, in order to complete the order, the user must send a copy of the payment of the order to Nocco Nocco by email firstname.lastname@example.org within three working days following the receipt of the order, otherwise the order will be cancelled automatically and will not be processed. The order reference number has to be mentioned in the bank wire transfer form. If the funds are not credited into Nocco Nocco bank account within seven (7) working days after the order has been placed, this order will be cancelled. Nocco Nocco will not charge a fee for paying by bank wire transfer, but some financial institutions may charge a fee, therefore, please ensure that the full amount mentioned in the acknowledgment of order will be received. All bank wire transfer orders are not confirmed until a confirmation of order email is provided to the customer.
7. Availability of the products
Users of www.nocconocco.com are informed about the availability of the products through the relevant word and visual indications that can be found near products’ pictures. As regards products’ availability, there are three different word and visual respective indications:
1. In Stock
2. Sold Out
3. Made to Order (This is an option to order a customized/made to order piece similar to the one seen in the photo displayed. These are not ready to ship items. They are to be re-made taken into account personalization requests. Please contact me before you place an order under this category in order to confirm that it can be re-made and whether any customization request can be fulfilled.)
In the event that the ordered products are not available at the time of the order and cannot become available again in reasonable time, Nocco Nocco reserves the right not to accept the order, informing the consumer in a timely manner. Any payments will be returned to the consumer in the same way that they were made, while pending payment orders will be cancelled without undue delay.
All prices of the products at www.nocconocco.com are shown in euro. Transactions worth over € 500 may not be carried out in cash and must be made either by bank deposit or by credit card.
1. Nocco Nocco accepts the following payment methods:
a. Credit/Debit Card
b. Bank acount deposit
The complete price of the order must be paid to the bank accounts of Sinem Spiliotopoulos which will be provided during check-out through this payment option.
A copy of the bank payment must be sent to Nocco Nocco by email at [email protected]
2. Care instructions
Every piece you see on Nocco Nocco is made and assembled into final shape by me in my workshop located in Greece, Akrata. I anneal every piece of glass in a digitally controlled kiln to increase their durability so they last for a life time. Remember that these are glass and still need to be handled carefully. Following are instructions on how customers will make their glass jewelry or art pieces last a lifetime:
*Always protect your glass pieces from sharp blows, scratching, chemicals, extreme heat or extreme temperature changes which might damage the durability of the glass.
*Store your pieces in a soft pouch or box. Try to keep pieces apart so they don’t rub together.
*Never go swimming wearing jewelry, as chlorine in swimming pools and salt water can cause damage to all metal, leather or other components.
*Avoid wearing while cleaning, gardening or performing sports activities.
*Do not soak them in boiling water or commercial cleaners.
Through www.nocconocco.com, users have the choice of registering their email address in order to receive a newsletter about new products, limited offers and other information in relation to Nocco Nocco’s activities. In order to subscribe to the newsletter, Nocco Nocco will only ask users to submit their email address and solely for the aforementioned purposes without requiring any further information such as name or address and without being able to associate the registered email addresses with the users. E-mail addresses submitted to Nocco Nocco for this purpose are not used for any other purpose or disclosed to third parties. Nocco Nocco will always send its informative e-mails according to the provisions of Law 3471/2006 while users are always provided with the opportunity to interrupt this correspondence at any time.